Privacy Policy
This policy describes how PeptideLab collects, uses, stores, and protects your personal information when you use our website or purchase our products.
1. Information We Collect
Personal Information You Provide: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and payment information.
Order Information: We collect details about your purchases including products ordered, order amounts, shipping preferences, and transaction history.
Communications: If you contact us via email, contact form, or live chat, we retain the contents of those communications along with your contact details.
Automatically Collected Information: When you visit our Site, we automatically collect certain technical data including your IP address, browser type, operating system, device information, referring URLs, pages viewed, time spent on pages, and clickstream data through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes: processing and fulfilling your orders; communicating order confirmations, shipping updates, and customer service responses; managing your account and providing personalized experiences; improving our website, products, and services; sending promotional emails and newsletters (with your consent); detecting and preventing fraud and unauthorized transactions; complying with legal obligations and enforcing our Terms of Service.
We will never sell your personal information to third parties for their marketing purposes.
3. Information Sharing & Disclosure
We may share your personal information with the following categories of third parties, solely to the extent necessary to provide our services:
Payment Processors: Your payment information is shared with our payment processing partners (e.g., Stripe, Authorize.net, cryptocurrency processors) to process transactions securely. We do not store complete credit card numbers on our servers.
Shipping Carriers: Your name and shipping address are shared with USPS, UPS, FedEx, or other carriers to fulfill and deliver your orders.
Analytics Providers: We use analytics tools (such as Google Analytics) to understand how visitors interact with our Site. These tools collect anonymized data about site usage.
Legal Requirements: We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver targeted content. Cookies we use include:
Essential Cookies: Required for basic site functionality such as maintaining your shopping cart and processing checkout. These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our Site by collecting anonymized usage data. You may opt out of these through your browser settings.
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. You may opt out of these through your browser settings or our cookie preference center.
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete existing cookies. Note that disabling cookies may affect the functionality of certain parts of our Site.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted storage of sensitive data, secure payment processing through PCI DSS-compliant payment processors, regular security audits and vulnerability assessments, and restricted access to personal data on a need-to-know basis.
While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Specifically:
Account Data: Retained for as long as your account is active. You may request account deletion at any time.
Order Data: Retained for a minimum of 7 years for tax and accounting compliance.
Marketing Data: Retained until you unsubscribe or request removal from our marketing lists.
Analytics Data: Anonymized analytics data may be retained indefinitely for trend analysis and site improvement.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., tax compliance requirements).
Opt-Out: You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Data Portability: You may request a machine-readable copy of your personal data.
To exercise any of these rights, contact us at privacy@peptidelab.com. We will respond to your request within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (PeptideLab does not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To submit a CCPA request, contact us at privacy@peptidelab.com with the subject line “CCPA Request.”
9. Children's Privacy
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.
10. Third-Party Links
Our Site may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes may be communicated to registered users via email. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Privacy Inquiries: privacy@peptidelab.com
General Support: support@peptidelab.com
Website: peptidelab.com
Other Legal Documents
Rules governing use of our website
Product liability and research use notice
Our research-use-only product policy
