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Frequently Asked Questions

Everything you need to know about our peptides, shipping, quality, and policies.

Products & Quality

All peptides are guaranteed 99%+ pure. Each batch is independently tested by accredited U.S. laboratories using HPLC and Mass Spectrometry. A Certificate of Analysis is included with every order at no extra cost.

A COA is an official document from an independent laboratory that verifies the identity, purity, and potency of a peptide batch. Our COAs include HPLC purity analysis, mass spectrometry confirmation, sterility testing, and endotoxin results.

Allow the vial to reach room temperature. Use bacteriostatic water, injecting slowly down the inside wall of the vial. Gently swirl until fully dissolved — do not shake. Store reconstituted peptides at 2-8°C and use within 4-6 weeks.

Lyophilized (freeze-dried) peptides should be stored at -20°C for long-term storage or refrigerated at 2-8°C. Properly stored, they remain stable for 2+ years. Once reconstituted, refrigerate at 2-8°C and use within 4-6 weeks.

Our peptides are sourced from GMP-certified manufacturing facilities and independently tested in accredited U.S. laboratories. We maintain full chain-of-custody documentation from raw material sourcing through final packaging.

Orders & Shipping

Orders are processed within 0-2 business days. Standard shipping takes 3-5 business days. Expedited options are available at checkout. All orders ship with temperature-controlled packaging in discreet, unlabeled packaging.

A tracking number is emailed automatically once your order ships. You can also log into your account to view real-time tracking status. Every shipment includes full tracking from pickup to delivery.

Every order includes free shipment protection. If your package is lost, damaged, or stolen during transit, we will reship your entire order at no additional cost — no questions asked.

Currently we ship within the United States only, covering all 50 states. International shipping may be available in the future. Subscribe to our newsletter for updates on expanded shipping regions.

Payments & Returns

We accept major credit cards, debit cards, and cryptocurrency (Bitcoin, Ethereum, USDT). All transactions are processed through secure, encrypted payment gateways.
We offer a 60-day money-back guarantee. If you’re not satisfied with your purchase for any reason, contact us within 60 days for a full refund. Unopened products can be returned for a complete refund including shipping costs.
Yes. We offer tiered pricing with savings up to 20% on bulk orders. Volume discounts are applied automatically at checkout. For wholesale inquiries or custom orders, contact us directly at support@peptidelab.com.

Research & Compliance

No. All peptides are sold strictly for research, laboratory, and educational purposes only. They are not approved for human consumption, veterinary use, or any therapeutic application. By purchasing, you confirm the products will be used solely for legitimate research.
Yes. You must be at least 18 years of age to purchase research peptides from Helix Labs. Age verification may be required during the checkout process.
Research peptides are legal to purchase and possess in the United States for legitimate research and laboratory use. They are not controlled substances. However, they are not approved by the FDA for human consumption or therapeutic use.
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